Privacy Policy
Last updated: August 26, 2026
Introduction
Hernandez Towing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hernandeztowing.uk or use our towing services.
Information We Collect
Personal Information
When you use our services or contact us, we may collect:
- Full name and contact information (phone number, email address)
- Vehicle information (make, model, license plate)
- Location data for service requests
- Payment information for billing purposes
Automatically Collected Information
- Browser type and version
- Operating system
- IP address (anonymized)
- Pages visited and time spent on our website
- Referring website addresses
How We Use Your Information
We use collected information to:
- Provide and improve our towing and roadside assistance services
- Process transactions and send related information
- Respond to service requests, inquiries, and customer support needs
- Send technical notices and support messages
- Improve our website and develop new services
- Comply with legal obligations
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Companies that help us operate our business (payment processors, hosting services)
- Legal Requirements: When required by law or to protect our rights
- Safety: To protect the safety of our customers or others
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt-out of marketing communications
Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.